The Quadrangle Group comprises three trading businesses, supported by a highly experienced Operations team:
- Quadrangle is our core Customer Consultancy business. We employ a mix of insight professionals – researchers, analysts and consultants – who draw on all five sources of customer understanding in their work, i.e. research, data, social media, observation and existing knowledge.
- RED is expert in data collection. We collect a full range of online, mobile, and in-person methods, enabling research professionals to reach their audiences quickly and effectively.
- STOREWORKS provides cost-effective retail marketing data and insights. Uniquely, we give retail and FMCG clients unrivalled access to their audiences via our national field force combinedwith Research Now’s App solutions.
- Operations undertakes platform management (VoC, CSat, CEX, etc.); recruitment (qual, quant & online); field & project management; DP, scripting & programming; and other technical services for the Group. The Operations team also manages our 800-strong CAPI Fieldforce and in-house CATI Centre.
The Group has full ISO 27001 accreditation, allowing us to handle data to the highest level of Information Security requirements. This is crucial to our ability to service clients in sectors such as Financial Services, Telecoms & Tech and Central Government, where our expertise in handling large, sensitive customer datasets has been built over many years.