Customer portraits

Timmy, 41.

A parking services manager, living with his partner, Michele, and two children.

Timmy is 41 and works for Leeds City Council parking services. He lives with his partner Michele. They both work full time in the city, and have two children aged 4 and 16. Michele relates her experience at work for better understanding of being a customer. She likes shopping online whereas Timmy is more suspicious of being duped into buying fake branded items.

“I think you’re a customer any time you’re receiving a service. Whether it’s something you’re paying for or just having provided to you, you’re a customer.”